Support Policy

1. Overview

At Agrotage, we strive to provide exceptional customer support to ensure a smooth and enjoyable experience for all our valued customers. This Support Policy outlines the level of assistance you can expect from us and the channels available to reach our support team.

2. Support Channels

2.1. Customer Support Email: For any inquiries, issues, or assistance, you can contact our customer support team via email at support@agrotage.com. We aim to respond to all email inquiries within 24 to 48 hours during regular business days.

2.2. Support Tickets: We offer a ticket support feature on our website 24/7. Our representatives will be available to assist you with responses to your queries.

3. Support Scope

3.1. Product Inquiries: Our support team is available to answer questions about the products offered on Agrotage.com, including product specifications, availability, and usage instructions.

3.2. Order Assistance: If you encounter any issues with placing an order, processing payment, or tracking your delivery, our support team is here to help.

3.3. Returns and Refunds: For any inquiries related to returns or refunds, please contact our support team, and we will guide you through the process.

3.4. Technical Issues: While we strive to maintain a smooth and user-friendly website, technical glitches may occasionally occur. If you experience any technical difficulties while using our website, please let us know, and we will promptly address the issue.

4. Support Limitations

4.1. Third-Party Products: Our support services cover only products purchased directly from Agrotage.com. We may not be able to provide assistance for products purchased from third-party vendors.

4.2. General Culinary Advice: While we are passionate about food, our support team is not qualified to provide professional culinary advice. For expert cooking tips or dietary recommendations, we recommend consulting with a certified chef or nutritionist.

4.3. Emergencies and Medical Advice: Agrotage support is not a suitable channel for handling medical emergencies or providing medical advice. In case of a medical emergency, please contact your local emergency services immediately.

5. Availability

Our support team operates during regular business hours, 9AM to 6PM. Responses to inquiries received outside these hours may experience a slight delay.

6. Feedback

Your feedback is valuable to us. If you have any suggestions, comments, or ideas for improving our products or services, please feel free to share them with our support team at feedback@agrotage.com.