Return Policy

1. Overview

At Agrotage, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with a product you have purchased from our website, we offer a straightforward return policy to ensure a hassle-free experience.

2. Eligibility for Returns

2.1. To be eligible for a return, the product must be unused and in the same condition as when you received it.

2.2. All original packaging, tags, and labels must be intact and undamaged.

2.3. Perishable and consumable items, such as fresh produce, cannot be returned for safety and hygiene reasons.

3. Return Procedure

3.1. To initiate a return, please contact our customer support team at +88 014 060606 88  within 1 day of receiving the product.

3.2. Our support team will guide you through the return process and provide you with the necessary instructions and return address.

3.3. Please securely package the product to be returned, including all the original packaging and labels.

3.4. You are responsible for the return shipping costs unless the return is due to a defective or damaged product.

4. Refunds

4.1. Once we receive the returned product and verify its eligibility for a return, we will process your refund.

4.2. Refunds will be issued using the original payment method used for the purchase.

4.3. Please allow 2/3 for the refund to reflect in your account.

5. Defective or Damaged Products

5.1. If you receive a defective or damaged product, please notify us within 24 hours of delivery.

5.2. We may request photo evidence of the defect or damage to process your refund or replacement.

6. Non-Refundable Items

6.1. The following items are non-refundable:

Perishable and consumable items
Gift cards and vouchers

7. Exchange Policy

7.1. We do not offer direct exchanges. If you wish to exchange a product, please follow the return procedure and place a new order for the desired product.

8. Contact Information

For any questions or inquiries regarding returns, please contact our customer support team at support@agrotage.com or use our support ticket during business hours.